Job Vacancy – IT Support Engineer (Media city, Dubai)

Job Position: IT Support Engineer

Company: Confidential 

Location: Media city, Dubai, UAE

Reports to: Head of Operations

Role Summary

We are looking for an experienced and tech-savvy hands-on IT Support Engineer to join our IT Managed Services team based in Media City, Dubai.

The ideal candidates must have at least 4 years of IT experience and possess these technical skills:

  • Microsoft admin experience (SPO, Exchange, Office 365 dashboards) to manage various client email environment. Support will include (but not limited to)
    • New tenant setup and tenant migrations
    • User account creation, Azure AD Management
    • Domain setup (MX records and linking to 0365)
    • Domain issues diagnosis
    • Exchange account issues tracking and resolution.
    • OneDrive setup, SharePoint Setup/management
    • 365 and SharePoint Security/dynamic groups
    • Intune setup and MDM management
  • Networking skills to manage:
    • Sonicwall and Fortigate firewalls, Edge router, UDM (Unifi Dream machine), FireWatch, Mikrotik routers and other professional grade routers and access points.
    • Switch management and diagnosis
    • VPN Setup and Management, Conditional access on firewalls
  • Windows Server Administration
    • Server OS Setup – Windows (and Linux is an advantage)
    • Server services setup and monitoring – DNS/DHCP/Hyper-v/Windows Backup
    • Server Diagnosis
    • Server Clustering and failover
    • Server Virtualization – Hyper-v, VM Ware, Virtual box
    • Server hardware installation/diagnosis
    • NAS Setup and management (Synology/Qnap)
    • Raid configuration both servers and NAS
  • Backup Configuration and Management
    • Nakivo, Veeam, Skykick knowledge and experience is an advantage.
  • Printer/ Scanner setup and Management
  • Desktop and Laptop Support – Hardware and Software
  • Security
    • Antivirus management
    • Email Security platforms – Mimecast, Mail Assure
  • Excellent Communication with fluent English.
  • Strong problem-solving skills and a good attitude towards work and clients.

Experience with the below is an added advantage.

  • Mac Environment
  • IP Telephony – Avaya, Grandstream
  • CCTV – Hikvision
  • UAE Driving License

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